Help centre · Payments

Connect Stripe and take payments

Follow the Stripe setup flow from your venue dashboard and complete the required checks. Test a payment on supported equipment, then check payout readiness separately before service.

By Amaan Tanveer, Founder · 23 August 2026 · 5 min read

Stripe lists 1.5% + 20p for standard UK online cards and 1.4% + 10p for EEA cards taken in person; non-EEA in-person cards are 2.9% + 10p. Other online card categories differ. Servio’s default platform fee is zero, but configured platform fees may apply. Confirm your account’s rates and compare fees at your own ticket size and channel mix. Stripe manages card settlement; a successful charge does not by itself prove that payouts are enabled.

Set up and test payments

Follow the Stripe connection flow in Servio and provide the business and identity details Stripe requests. Check both charge and payout readiness. Test the intended reader or QR flow with an amount supported for that currency and payment method, then verify the recorded charge, receipt and kitchen ticket. Refund the test if appropriate and check its recorded state.

When a card will not go through

Record the error and check whether it affects one card, one reader or all payments. An issuer decline, connectivity problem, reader configuration or account restriction can require different action. Check Stripe charge readiness and payout readiness separately; a payout restriction does not automatically mean charges are disabled. If using an external reader as a fallback, confirm the payment there and record the manual tender once.

Readers you already own

Use compatible devices you own. There’s no proprietary till to buy or standard setup fee. Integrated cards need a supported reader; other readers work separately, with payments recorded manually. Check printer compatibility before service. A separately used Square reader does not provide integrated Servio checkout or automatic reconciliation. See the payments FAQ and security page.

Complete identity and business checks through Stripe. Support can help you locate the relevant setup or error, but cannot approve Stripe verification or remove a provider restriction.

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Common questions

Does Servio store card data?

Stripe collects card details for integrated payments. Servio records payment identifiers and status for orders and reconciliation. Venues still need to follow the security and PCI requirements that apply to their payment setup.

Can I keep using my Square readers?

You can take payment separately on an existing external reader and record it as a manual tender. This does not send a Servio checkout to the Square reader or reconcile its transactions automatically. Integrated payments use supported Stripe equipment.

What are the card rates?

Stripe lists 1.5% + 20p for standard UK online cards and 1.4% + 10p for EEA cards taken in person; non-EEA in-person cards are 2.9% + 10p. Other online card categories differ. Servio’s default platform fee is zero, but configured platform fees may apply. Confirm your account’s rates and compare fees at your own ticket size and channel mix.