Help centre · Mid-service
If the internet drops
A loaded POS can queue supported cash and external-card orders on its device. QR ordering and integrated card payments need a connection; plan a suitable fallback before service.
By Amaan Tanveer, Founder · 23 August 2026 · 4 min read
A local network failure and a platform incident need different responses. Check the connection, service status and pending orders before changing devices or reloading. Decide in advance how your venue will take and record orders during an outage.
Cached POS during a connection loss
A previously loaded POS can queue cash or external-card orders on that device and sync after reconnecting. Integrated Stripe Terminal payments cannot be queued offline. QR ordering, live kitchen updates and cloud reporting need connectivity. Keep a backup connection available and preserve browser data until pending orders sync. See the security page for published service commitments.
Longer outages
If the issue is the venue connection and mobile coverage is available, a suitable hotspot can restore online access. Keep the original device and browser data while pending work syncs. A hotspot cannot resolve a platform or payment-provider incident; check app.servio.uk/status for updates.
Preserve pending orders
Do not clear site data, reinstall or wipe the browser profile while orders are pending. Offline work remains on that device until it syncs; damage, loss or a different browser can also affect recovery. Reconnect the original device and confirm the pending orders against the kitchen and payment records before recreating anything.
If work does not sync after reconnection, email support@servio.uk with the venue, device, time and order references. Keep the device and browser data available while support investigates.
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Common questions
What happens if my internet drops?
A previously loaded POS can queue cash or external-card orders on that device and sync after reconnecting. Integrated Stripe Terminal payments cannot be queued offline. QR ordering, live kitchen updates and cloud reporting need connectivity. Keep a backup connection available and preserve browser data until pending orders sync.
Do you publish an offline SLA?
Servio does not publish a guaranteed duration for offline operation. Cached POS support is limited to eligible orders on the original device, with connectivity needed for the online workflows.
How do I know if Servio itself is down?
Check app.servio.uk/status for service checks and incident updates. Also check your own device and connection; a healthy status page cannot establish that the venue network is working.