Help, when you need it.
Step-by-step guides, plus a UK-based team on email when you get stuck.
Popular help topics
Email support
Reach our UK team at support@servio.uk. Most emails are answered the same working day.
Priority support
Growth gets priority support (same working day Mon to Sat). Enterprise gets a named contact with a 2-hour response during service hours, seven days.
Guides
Short answers and walkthroughs for the most common setup questions, with more added as pilot venues go live.
System status
Live status and incident history for every part of the platform. Check the status page.
Popular guides
Before you email support
Most setup questions are answered in the FAQ or product pages below. If you are mid-service and something looks wrong, check the live status page first, then email support@servio.uk with your venue name and what you were doing when it failed.
Going live
Support response times by plan: Starter is email support on working days; Growth is priority support the same working day Monday to Saturday; Enterprise includes a named contact with a two-hour response during service hours, seven days. Card payments and account access issues are always treated as urgent.