Help centre · Your data
Request menu, order and customer exports.
Request menu, order and customer records through support. Specify the venue, records and date range, and plan the handover before closing or switching an account.
By Amaan Tanveer, Founder · 23 August 2026 · 4 min read
Email support@servio.uk from the owner address to request an export. Specify the venue, whether you need menu, orders or customers, and the date range. Support will confirm the request and available records.
If you cancel
Servio offers rolling monthly and annual subscriptions. For a single venue, cancel in Settings > Billing through the Stripe billing portal. Access continues until the billing period ends, with no cancellation fee. For accounts with multiple venues, contact support. Annual billing costs ten monthly payments for twelve months of access; the founding Growth pilot is monthly-only. Review your selected interval and any existing provider commitments before switching. Request the required exports before closure and confirm timing with support; an export is not an instant or guaranteed same-week delivery. A no-card trial does not charge automatically simply because it ends.
Business continuity and your records
Servio Technologies Ltd was incorporated on 8 December 2025. Stripe manages card settlement for connected payments; Servio does not hold venue takings. Request menu, order and customer exports through support, and keep the copies your operation needs. A formal customer-data escrow is not provided. See the FAQ.
What an export is for
Plan a copy before switching, closing a venue or handing over the business. Export older sales history from the previous provider before losing access; it does not transfer automatically into Servio. The going-live article covers preparing a new service workflow.
Related articles
Common questions
Can I export my menu, orders and customers?
Request menu, order and customer records through support from the owner address, with the venue and relevant date range. Support will confirm the request and available records.
What happens if Servio does not make it?
Stripe manages connected card settlement and Servio does not hold venue takings. Menu, order and customer exports can be requested through support. No formal customer-data escrow is provided.
Do I need a contract to leave?
Servio offers rolling monthly and annual subscriptions. For a single venue, cancel in Settings > Billing through the Stripe billing portal. Access continues until the billing period ends, with no cancellation fee. For accounts with multiple venues, contact support. Annual billing costs ten monthly payments for twelve months of access; the founding Growth pilot is monthly-only. Review your selected interval and any existing provider commitments before switching. Arrange exports before closing access and confirm any existing provider’s exit terms separately.