Security & reliability

Protected by design.

Card payments are processed by Stripe, so card data never touches our systems. Your venue's data is encrypted in transit and at rest.

Payments & data

Where card data actually goes

Guest pays

Card, Apple Pay or Google Pay at till or QR.

Stripe

Card data is handled by Stripe. Servio never stores it.

Your bank

Payouts settle on your Stripe schedule.

Menu, orders and venue data stay encrypted in transit and at rest. Live status · Refund policy · Companies House

Payments via Stripe

Card data is handled entirely by Stripe. Servio never sees or stores it, which keeps the PCI responsibilities placed on your venue to a minimum.

Encrypted in transit and at rest

All traffic is encrypted in transit with TLS and your data is encrypted at rest.

Resilient cloud hosting

Servio is operated from the UK on resilient cloud infrastructure with automated daily backups. Personal data is handled under UK GDPR; any processing outside the UK uses ICO-approved safeguards.

Role-based access

Set permissions for each staff member based on what their role actually needs.

Uptime we target

We target 99.9% monthly uptime for core ordering and payments (excluding announced maintenance). Live status: app.servio.uk/status.

Offline resilience

Servio keeps working through brief connection drops and re-syncs automatically.

Where we stand on compliance.

We build to recognised standards and use providers who hold their own certifications, so most of the compliance work sits with us and with Stripe.

UK GDPR PCI DSS (via Stripe) TLS 1.2+ Daily backups