Questions, answered.
Everything you might want to know about pricing, hardware, payments and switching to Servio. Can't find it? Talk to us.
How long does it take to go live?
Most venues are taking orders the same afternoon. After a short setup call we import your menu, you print your QR codes, and you're live — no installers or hardware deliveries to wait for.
What devices does Servio run on?
Anything with a modern browser — the tablets, phones and laptops you already own. Servio is fully cloud-based, so there's no special till hardware to buy.
Do you offer a free trial?
Yes — 14 days free, no card required. You can also try the live, interactive demo right now without signing up.
Is there really no contract?
Correct. Every plan is rolling, month-to-month. Upgrade, downgrade or cancel whenever you like — we earn the renewal each month rather than locking you in.
Are there any setup or hidden fees?
No setup fees, no card-terminal costs, no surprises. You pay one fixed monthly price for your plan — that's it. Card processing is handled by Stripe at standard rates.
Which plan is right for my venue?
Starter (£79/mo) suits food trucks and smaller cafés; Growth (£199/mo) is built for busy cafés, restaurants and dessert lounges; Enterprise (£599+/mo) covers multi-site groups. See the full breakdown on the pricing page.
How are card payments handled?
Payments are processed through Stripe at standard card rates and settle directly to your bank. Servio never touches or stores card data, keeping you out of PCI scope.
What happens if my internet drops?
Servio keeps working through short drops and re-syncs automatically when you're back online, so service keeps moving. For details on our uptime and data protection, see the security page.
Can I move over from my current POS?
Yes. Growth and Enterprise include migration tools — upload your existing menu as a file or URL and Servio rebuilds your categories, items and modifiers for you.
What support do you offer?
UK-based support by email on every plan, with priority and dedicated support on Growth and Enterprise. Visit the help centre or contact us anytime.