Questions, answered.

Straight answers on plans, compatible devices, payments and getting started. For a venue-specific question, talk to us.

Getting started

How long does it take to go live?

Complete your business and regional details first, then open the dashboard. Menu import, payments and device setup can follow when you are ready. Before service, review your published menu and test the workflows you will use. A setup call is optional. The steps are in Prepare for your first service.

What devices does Servio run on?

Servio runs in modern, compatible browsers on phones, tablets and computers. Check the devices you will use for your till and kitchen before service. Integrated in-person card payments need a supported Stripe reader, and printer compatibility should be checked separately.

Do you offer a free trial?

Starter and standard Growth offer a 14-day trial with no card required. The founding Growth pilot offers 30 days free, then £109/month for the first six paid months in exchange for a case study, then £219/month, on monthly billing. You can also try the demo without creating an account.

Pricing & billing

Which billing options are available?

Choose monthly or annual billing. Annual plans cost ten monthly payments for twelve months of access. For one venue, cancel in Settings > Billing through the Stripe billing portal. Access continues until the billing period ends, with no cancellation fee. For multiple venues, contact support. The founding Growth pilot is monthly-only.

Are there any setup or hidden fees?

Your subscription depends on the plan, billing interval, extra venues and optional add-ons. Card processing is separate, and usage charges can apply to services such as SMS. There is no proprietary Servio till to buy; compatible devices, readers or printers may still be needed.

Which plan is right for my venue?

Starter (£89/month) covers counter POS, QR ordering, one kitchen station and loyalty. Growth (£219/month) adds full-service tools such as tables, reservations and inventory. Enterprise starts at £449/month for central management across venues. Compare the details on the pricing page.

Payments & security

How are card payments handled?

Stripe collects card details and processes payments through your venue’s account. Published standard rates are 1.4% + 10p for Terminal payments with EEA cards and 1.5% + 20p for online payments with standard UK cards. Other cards, account agreements and configured platform fees can change the charge. Payout timing follows Stripe. See Connect Stripe and take payments.

Can I keep using my existing card readers?

You can keep an existing reader with its payment provider and record the payment as an external-card tender in Servio. That is a manual payment record, not integrated reader checkout or automatic reconciliation. For integrated in-person payments, check supported Stripe smart-reader options.

Does QR ordering use the same card rate as the counter?

QR order-and-pay uses online card processing. Stripe Terminal handles in-person payments, so the rates differ by channel and card type. Check the subscription on the pricing page, then calculate your own processing costs using the Stripe rates and any platform fees that apply to your account.

Are QR payments treated as online payments?

Yes. A guest pays through Stripe in the browser, rather than presenting a card to a Terminal reader. Stripe’s published rate for standard UK online cards is 1.5% + 20p. Premium and international cards can cost more; check the rates that apply to your account.

What happens if my internet drops?

A previously loaded till can queue supported cash or external-card orders locally and sync when the connection returns. QR payments, live kitchen updates and integrated Stripe payments need connectivity. Use a backup connection where possible and keep browser data intact until orders sync. See If the internet drops and our security information.

Switching & support

Can I move over from my current POS?

Every plan includes menu import from supported files or a menu URL. Imports produce a draft for you to review: check categories, prices, modifiers and allergen information before publishing. Prepare and test Servio alongside your current workflow before changing over.

What support do you offer?

Starter gets email support by the end of the next covered working day, Monday to Friday 09:00–17:00. Growth has a four-support-hour first-response target, Monday to Saturday 09:00–18:00. Both exclude England and Wales bank holidays. Enterprise has a named contact and a two-support-hour response target, daily 09:00–21:00 including bank holidays. All hours use Europe/London time. Read the help centre for coverage and critical-incident terms, or contact us.

How does the founding venue pilot work?

Choose Start free pilot, create your account and confirm your email. Review your pilot, add your business details and confirm the 30-day free pilot in Stripe Checkout. No card is required to start. If you continue, it is £109/month for the first six paid months, then £219/month, on monthly billing. The discounted offer includes a case-study acknowledgement.

Can I run Servio alongside my current POS while testing?

Prepare your menu and test the order flow while your current POS is still available. Agree which system records each live transaction so orders and takings are not counted twice. Keep a fallback for the first service and introduce Servio at a pace your team can manage.

How do receipts and printing work?

Servio provides receipts and kitchen print workflows. Devices, connection methods and printers vary, so check compatibility and print a test receipt and kitchen ticket before relying on them during service.

What happens when my free trial or pilot ends?

Both offers start through Stripe Checkout without requiring a card. Add a payment method before the free period ends to continue paid use; otherwise the trial subscription cancels. Starter and standard Growth have a 14-day trial at the selected monthly or annual price. The Growth pilot has 30 days free, then £109/month for six paid months, then £219/month, with a case-study agreement.

Can I export my menu, orders and customers?

You can request exports of your menu, orders and customer records. Email support@servio.uk to agree the data and format you need. The steps are in Export your menu, orders and customers.

What happens to my venue if Servio does not make it?

Card payments are processed through your venue’s Stripe account. Keep your own business records and request exports of your menu, orders and customer data from support when needed. Servio does not currently provide formal customer-data escrow.