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Read the policies for using Servio, personal-data handling, subscriptions, service commitments and refunds. Check the selected plan and billing interval alongside these terms.

Privacy Policy

Last updated 7 October 2026

Who we are

Servio Technologies Ltd ("Servio", "we", "us") provides cloud point-of-sale software to hospitality venues in the United Kingdom. Company number 16897768. This policy explains the personal data we collect, its purposes and your rights. The data protection contact is support@servio.uk; request current registration and processing information through that contact.

Data we collect

We collect account details you provide (name, email and venue information), operational records (orders, menus and settings), and technical information such as device details and logs. On the marketing site we also collect page and action events. Selected app-entry links can carry the source page, campaign information and a one-off click identifier that can be associated with an account or signup. Optional analytics use a persistent visit identifier only after you accept. Stripe collects card details for integrated payments; Servio records payment references and status.

How we use it

We use your data to operate and secure the service, provide support, process payments through Stripe, and improve the product. We never sell your data, and we only share it with the processors needed to run Servio.

Lawful bases

Under UK GDPR we rely on the contract with you to run the account and product; legitimate interests for service security and basic website page/action measurement and signup attribution; consent for optional analytics using a persistent visit identifier after you accept; and legal obligations for tax and accounting records. Basic cookieless measurement does not mean every event or attributed signup is anonymous.

Who we share it with

Stripe processes integrated card payments. Vercel hosts the marketing site, and cloud hosting and transactional email providers support the product and account messages. Processing locations can differ by provider. Request the current sub-processor list, roles and locations from enquiries@servio.uk; the Data Processing Addendum sets out international-transfer obligations.

Your rights

You can access, correct, export or delete your personal data at any time. To exercise any of these rights, email the data protection contact at support@servio.uk and we will respond within one month, as required under UK GDPR. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

Retention

We keep your data for as long as your account is active. After closure, operational data is deleted or anonymised within 90 days unless we are legally required to retain it.

Terms of Service

Last updated 2 July 2026

Agreement

By creating a Servio account you agree to these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind that business.

Your subscription

Choose monthly or annual billing. Annual access costs ten monthly payments for twelve months. Starter and standard Growth have 14-day no-card trials. The founding Growth pilot is monthly-only: 30 days free, then £109/month for six paid months with case-study acknowledgement, then £219/month. Nothing is charged during the no-card trial. For one venue, cancel in Settings > Billing through Stripe or contact support. Multi-venue accounts cancel through support. Access continues until the billing period ends, with no cancellation fee. Your first paid subscription, including the first annual payment, qualifies for a full refund within 14 days. The refund policy, selected plan and these terms form your subscription agreement.

Acceptable use

You agree to use Servio lawfully and not to misuse the platform, interfere with other customers, or attempt to access data that is not yours. We may suspend accounts that breach these terms.

Availability

We target 99.9% uptime and maintain the service continuously. Planned maintenance is communicated in advance wherever possible.

Liability

Servio is provided "as is" to the extent permitted by law. Our total liability is limited to the fees you paid in the twelve months preceding a claim.

Cookie Policy

Last updated 7 October 2026

What cookies we use

Optional analytics run when this browser holds an accepted consent preference. A first-party identifier in local storage can link activity across pages and later visits while that preference remains enabled. We do not use advertising cookies. Basic page and selected action events are sent without the persistent analytics identifier when optional analytics are disabled. Selected app-entry links can include the source page, campaign information and a one-off click identifier that can be associated with a later account or signup. Cookieless attribution is not a promise of anonymity. See How we measure this site.

Managing cookies

To reset a previously stored optional-analytics choice, clear the marketing website’s site data in your browser. This removes its stored consent preference and identifier; the site continues to work without optional analytics. Contact support@servio.uk for privacy requests or help with your choices. The product app uses separate storage, and disabling its necessary cookies may prevent dashboard features from working.

Third parties

Payment flows use Stripe, which sets its own cookies to prevent fraud. See the Stripe cookie policy for details.

Acceptable Use

Last updated 2 July 2026

Fair use

Servio is designed for real hospitality operations. You may not resell access, run automated load against the platform, or use it to process payments for unrelated businesses.

Prohibited content

You may not use Servio to sell illegal goods or to process transactions that breach UK law or card network rules.

Data Processing Addendum

Last updated 2 July 2026

Roles

For personal data you upload, you are the data controller and Servio is the data processor. We process that data only on your documented instructions.

Sub-processors

We use a small set of vetted sub-processors, including Stripe for payments and our cloud hosting providers, each bound by equivalent data protection obligations. Where processing happens outside the UK, transfers are protected by ICO-approved safeguards. This Privacy Policy sets out in full how we collect, use and protect your data.

Security

We apply encryption in transit and at rest, role-based access controls, and continuous monitoring. Breaches affecting your data are reported without undue delay.

Service Level Agreement

Last updated 15 October 2026

Uptime commitment

We target 99.9% monthly uptime for the core ordering and payment services, measured excluding announced maintenance windows. Live status and incident history: app.servio.uk/status. If the service is unavailable for more than 24 consecutive hours due to an issue on our side, you are eligible for a pro-rata refund under the refund policy.

Support response

Starter: email and setup guidance, Monday to Friday 09:00–17:00, with a first response by the end of the next covered working day. Growth: priority email, scheduled callbacks or screen sharing and hands-on migration, Monday to Saturday 09:00–18:00, with a first response within four support hours. Starter and Growth exclude England and Wales bank holidays. Enterprise: a named contact, priority escalation, scheduled calls and onboarding coordination, daily 09:00–21:00 including bank holidays, with a first response within two support hours. All hours use Europe/London time, including clock changes. A support hour counts only within your plan’s coverage window. These are first-response targets, not guaranteed resolution times. A critical incident is a Servio fault that prevents core ordering or integrated payments at your venue with no workable alternative. We prioritise these across all plans and aim to acknowledge them within one support hour during your plan’s coverage. This is a response target, not a promise of a fix within that hour.

Refunds & Cancellations

Last updated 17 July 2026

Free trial and pilot

Starter and standard Growth offer 14-day no-card trials. Founding venue pilot participants receive a 30-day guided Growth pilot free. Nothing is charged during these no-card periods, so there is no trial payment to refund. Paid continuation requires the applicable payment and subscription setup.

14-day satisfaction refund

If you are not satisfied within the first 14 days of your first paid subscription, contact support and we will provide a full refund of that first payment. This applies to your first paid month (or first annual payment) only.

Cancelling

For a single-venue monthly or annual subscription, open Settings > Billing and cancel in the Stripe billing portal, or contact support. Accounts with multiple venues can cancel through support. Access continues until the end of the applicable billing period, with no cancellation fee. Annual billing covers twelve months at the price of ten monthly payments. Payments for a completed or in-progress billing period are non-refundable except under the 14-day satisfaction or downtime terms below.

Downtime credit

If the core ordering and payment services are unavailable for more than 24 consecutive hours due to an issue on our side, you are eligible for a pro-rata refund for the affected period. See the Service Level Agreement above.

How refunds are paid

Payments are processed by Stripe, and any refund is returned to your original payment method. Refunds are usually initiated within two working days of approval; the time to appear on your statement depends on your bank or card issuer. To request a refund, contact our UK support team.

Company details

Trading disclosures required under the Companies Act 2006

Servio is a trading name of Servio Technologies Ltd, a private limited company registered in England and Wales.

Company number: 16897768 Incorporated: 8 December 2025 VAT: Prices on this site exclude VAT. Servio Technologies Ltd is not currently VAT-registered, so VAT is not added to invoices. If that changes, the VAT number will be published here and on every invoice. Contact: enquiries@servio.uk