Help centre · Kitchen

Orders are not reaching the kitchen

Start with the saved order, the selected station and connectivity. Use the order list as an authorised fallback and avoid sending a duplicate ticket while you investigate.

By Amaan Tanveer, Founder · 23 August 2026 · 5 min read

Check app.servio.uk/status for service checks and incident updates. A local connection or routing issue may still need the checks below even when the status page is healthy.

Check the order and connection first

Confirm that the order exists in the venue order list and that the kitchen device is online and viewing the correct venue and station. A sleeping tablet or stale browser connection may need a kitchen-display reload. Keep the working screen in the foreground and use suitable device settings during service.

If the till has the order and the screen does not

Check the affected items and their station assignments, then confirm the order status and connection. If necessary, an authorised staff member can work from the venue order list while the display issue is investigated. Avoid resending an already accepted order. See kitchen station routing and the kitchen display guide.

Check each order channel

POS and accepted guest QR orders use the connected kitchen workflow. Growth includes manual delivery management; direct marketplace feeds are not assumed. For a missing QR order, confirm that it was submitted, check the payment and order state, and review the intended station before creating another order.

Email support@servio.uk with the venue, time, order or table reference, selected station and screenshots of the order list and display. Say whether the issue affects all orders or a particular item or channel.

Related articles

• If the internet drops
• Import your menu
• Kitchen display guide

Common questions

The kitchen screen is blank but the till is taking orders. What first?

Confirm that the order is saved, the display is online and the correct venue and station are selected. Check routing, then reload the kitchen display if needed. Use the order list through authorised staff access while investigating and avoid duplicates.

Should QR and till orders share one kitchen display?

POS and accepted QR orders share the connected kitchen workflow. With eligible routing, their items go to the assigned stations. Test a representative order from each channel before service.

How many KDS stations does a small restaurant need?

Single-station kitchen display is included on every plan. Multi-station routing is included on Growth and Enterprise, or available on Starter for £35/month. Use compatible screens and assign menu items to the stations that prepare them; hardware costs remain separate. Choose stations around your prep workflow and staff coverage, then test routing rather than assuming more screens solve a missing-ticket issue.