Privacy Policy

1. Introduction

Servio ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, and other contact information you provide directly.
• Business Information: Company name, venue details, and operational data relevant to our services.
• Payment Information: Payment details are processed securely through Stripe and are not stored by Servio.
• Usage Data: Information about how you interact with our platform, including IP address, browser type, and pages visited.
• Cookies: We use cookies to enhance your experience and analyze site usage.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Provide, operate, and maintain our services.
• Improve, personalize, and expand our offerings.
• Understand and analyze how you use our services.
• Develop new products, services, features, and functionality.
• Communicate with you, including for customer service and support.
• Send promotional communications (with your consent).
• Comply with legal obligations and enforce our agreements.

4. Disclosure of Your Information

We may share your information in the following situations:

• Service Providers: We share information with third parties who assist us in operating our website and conducting our business.
• Payment Processing: Payment information is shared with Stripe for secure payment processing.
• Legal Requirements: We may disclose your information when required by law or to protect our rights.
• Business Transfers: Your information may be transferred as part of a merger, acquisition, or sale of assets.

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You have the right to access your personal information.
• Correction: You can request corrections to inaccurate data.
• Deletion: You may request deletion of your data, subject to legal obligations.
• Opt-Out: You can opt out of promotional communications at any time.

7. GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR). We process personal data only with a lawful basis and respect your rights under GDPR, including the right to access, rectify, erase, and port your data.

8. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at support@servio.app or through our contact page.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the date at the top of this policy.