Terms of Service

1. Agreement to these Terms

By accessing or using the Servio website, dashboards, QR ordering pages, kitchen display system (KDS), and any related services (together, the “Services”), you agree to be bound by these Terms. If you do not agree, do not use the Services.

2. The Services (and beta status)

Servio provides cloud-based tools for hospitality venues, including order management, QR ordering (tables/counter/pickup), staff access, kitchen workflows (where enabled), and reporting features.

If you are using Servio during early access or beta, some features may be incomplete, change, or be removed. We aim for reliability, but the Services are provided on an “as available” basis during beta.

3. Accounts, staff access, and venue responsibility

If you create an account, you are responsible for keeping credentials secure and for all activity under your account and staff logins. You must ensure staff use the Services lawfully and in line with these Terms.

You are responsible for your venue setup, menu accuracy, pricing, taxes/VAT handling, and the fulfilment of customer orders placed through the Services.

4. Billing, subscriptions, refunds, and price changes

If you subscribe to a paid plan, you agree to pay the fees shown at checkout. Subscription fees are billed in advance on a recurring basis (monthly or annually depending on your plan). Where applicable, UK VAT may be added.

• Cancellations: You can cancel at any time. Your plan remains active until the end of the current billing period.
• Refunds: Unless required by law, fees are non-refundable once a billing period has started.
• Price changes: We may change pricing with reasonable notice. Continued use after the change takes effect means you accept the updated price.

5. Data, privacy, and analytics

You retain ownership of your venue data (for example: menus, orders, and staff details). You grant Servio a licence to host, process, and display that data to provide the Services.

Our Privacy Policy explains how we handle personal data. Where appropriate, we may use aggregated or anonymised analytics to improve the Services.

6. Acceptable use

You agree not to misuse the Services. This includes (but is not limited to):

• violating laws or regulations (including consumer protection laws);
• attempting to bypass authentication, venue scoping, or security controls;
• introducing malware, scraping, or automated abuse;
• using the Services to facilitate fraud or unlawful transactions;
• interfering with service availability or performance.

7. Payments and Stripe

Where card payments are enabled, payments are processed by Stripe. Servio does not store full card details. Your use of Stripe is also subject to Stripe’s terms.

You are responsible for handling disputes, refunds, and chargebacks in line with your venue policies and applicable law (and within Stripe’s processes where relevant).

8. Intellectual property and licence to use Servio

Servio and its licensors own all intellectual property rights in the Services, software, and branding. We grant you a limited, non-exclusive, non-transferable right to use the Services for your internal business operations during your subscription.

You must not copy, resell, white-label, reverse engineer, or attempt to extract source code, except to the extent permitted by law.

9. Disclaimers and limitation of liability

The Services are provided “as is” and “as available”. To the maximum extent permitted by law, we exclude warranties not expressly set out in these Terms.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

Subject to the above, Servio will not be liable for indirect or consequential losses (including loss of profit, revenue, business, goodwill, or data). Our total liability in connection with the Services will not exceed the fees you paid to Servio in the 12 months before the event giving rise to the claim (or £100 if you are on a free plan).

10. Suspension and termination

We may suspend or terminate access to the Services if you breach these Terms, misuse the Services, fail to pay fees when due, or create security, legal, or operational risk.

You can stop using the Services at any time. On termination, your licence to use the Services ends.

11. Governing law (UK)

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the Services.

12. Contact

Questions about these Terms? Contact us at support@servio.app or via our contact page.